We accept bookings subject to the following Terms and Conditions.

Contract and Booking

A 'Client' is all persons named on the booking form intending to travel with us. A 'Product' is any service sold by Holiday Factory LLC. All clients will be deemed to have read, understood and accepted all of our booking conditions. In order to confirm a booking the agent must have full payment of all payments due. A contract between the client and Holiday Factory LLC comes into existence once we have confirmed the booking in writing and issued a confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that they have full authority to do so on behalf of all persons whose name appears thereon and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to Law and the exclusive jurisdiction of the UAE courts. No employees or representatives of Holiday Factory LLC have any right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of Holiday Factory LLC, unless authorised in writing and signed by the CEO of Holiday Factory LLC. Holiday Factory LLC reserves the right to decline any booking at their discretion without further explanation.

Name change amendments

At the time of making the booking, you must provide full correct names as they appear on your passport.Please note that airlines do not permit name changes on issued tickets. Holiday Factory LLC will not be held responsible for any charges that may incur for the incorrect submission of names. It is recommended that you submit passport copy while submitting preferred travel dates for your vacation.

Payment and Pricing Policy

Your reservation request will be confirmed upon receipt of the full payment due at the time of booking. Please be aware that some of our airfares and land arrangements need to be paid in full at the time of booking and carry a 100% cancellation charge. In these cases you will be notified at the time of booking. Although every effort will be made to confirm your request, please note that travel arrangements are not confirmed until you receive our written confirmation and Holiday Factory LLC reserves the right to make changes if required. Before a booking is confirmed, Holiday Factory LLC reserves the right to amend price of product due to any circumstances outside the control of Holiday Factory LLC such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees and hotel rate adjustments / availability. Advertised prices are also subject to seasonal changes, exchange rates and may vary slightly. Payments can be made via bank transfers, Visa or MasterCard.

Please be aware that airfares need to be paid in full at the time of booking and carry a 100% cancellation charge. For all other services the cancellation fees in the next paragraph "Amendments and cancellation by clients" will apply.

Tourism Dirham

For hotel accommodation in Dubai, please note that in order to comply with Dubai Government’s Council resolution No 2 of 2014, Hotels and Resorts in Dubai will be applying the “Tourism Dirham” structure effective March 31, 2014.

The “Tourism Dirham” will be applied and charged to guests upon check out by the hotel.

Green Tax Maldives

According to new policy implemented by the Government of Maldives on 01. October, 2016, a Green Tax fee of USD 3, per person, per night for Hulumale Island Hotels and USD 6, per person, per night for all other resort islands hotels is payable directly to the hotel upon checkout.

Cancellations by Clients

Clients wishing to cancel must inform Holiday Factory LLC in writing signed by the lead passenger on the booking form. Cancellation will take effect on the date the cancellation request is received by Holiday Factory LLC and the following general cancellation charges will apply

PRIOR TO DEPARTURE PERCENTAGE OF CANCELLATION CHARGE ON PACKAGE PRICE
Up to 8 days 500 AED per person
7 to 3 days (72 hours) 50 % (min. 500 AED per person)
Less than 72 hours 100 %

For below special packages the general cancellation fees will apply plus the following additional charges:

  Up to 8 days per person 7-3 days (72 hours) per person 3 days (less than 72 hours)
All packages to London 1,150 AED 50 % (min. 1,150 AED) 100%
Athens-Santorini or Athens-Mykonos Tour packages 1,850 AED 50 % (min. 1,850 AED) 100%
Bratislava-Vienna-Prague or Prague-Vienna-Bratislava Tour packages 350 AED 50 % (min. 350 AED) 100%
Prague-Vienna-Budapest-Bratislava Tour packages 500 AED 50 % (min. 500 AED) 100%
All Europe tours packages visiting 2 countries 1,300 AED 50 % (min. 1,300 AED) 100%
All Europe tours packages visiting 3 countries 1,850 AED 50 % (min. 1,850 AED) 100%
All Europe tours packages visiting 4 countries 2,300 AED 50 % (min. 2,300 AED) 100%
All Europe tours packages visiting 5 countries 2,500 AED 50 % (min. 2,500 AED) 100%
All Europe tours packages visiting 7 countries 3,900 AED 50 % (min. 3,900 AED) 100%
All packages to Bali 1,050 AED 50 % (min. 1,050 AED) 100%
All packages to Kuala Lumpur 1,075 AED 50 % (min. 1,075 AED) 100%
All packages to Singapore 1,200 AED 50 % (min. 1,200 AED) 100%
All packages to Vietnam 1,200 AED 50 % (min. 1,200 AED) 100%
Disneyland Paris Packages 200 AED 50 % (min. 200 AED) 100%
All packages to Seychelles 200 AED 50 % (min. 1200 AED) 100%
All packages to Bangkok 500 AED 50 % (min. 500 AED) 100%
All packages to Bangkok-Phuket 800 AED 50 % (min. 800 AED) 100%
All packages to Italy Non refundable Non refundable Non refundable
All packages to Spain Non refundable Non refundable Non refundable
All packages to Mauritius 200 AED 50 % (min. 1200 AED) 100%

Unredeemed vouchers (Travel dates not decided by the customer and not confirmed by Holiday Factory LLC) can be cancelled within validity time with a cancellation fee of AED 250 per voucher. The cancellation process will take 1 to 3 months until the amount is returned.

Crazy Deal Vouchers are valid for the period of six months. Unused vouchers cannot be utilized or refunded after the expiration date of the voucher.

No refund can be given for air ticket and partially used services.

Cancellation by Holiday Factory LLC

Holiday Factory LLC reserves the right to cancel any confirmed booking in any circumstances, however, Holiday Factory LLC will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of Holiday Factory LLC Compensation is not available if Holiday Factory LLC is forced to cancel or in any way change a tour due to force majeure but where Holiday Factory LLC is unable to provide the tour booked, Holiday Factory LLC is not responsible to deliver any service or liable for an service for an already booked package and is not liable to refund or compensate the customer. In the mentioned cases the refund of unused Vouchers or Holiday Bookings will be 10% of the paid amount.

Amendments / Changes

Once a booking has been confirmed any amendments must be advised and confirmed latest by 72 hours before travelling by the lead passenger on the booking and will incur following charges:

For all destinations (except for below packages) 250 AED /person
Bratislava-Vienna-Prague or Prague-Vienna-Bratislava Tour packages 600 AED /person
Prague-Vienna-Budapest-Bratislava Tour packages 800 AED /person
Athens-Santorini or Athens-Mykonos Tour packages 700 AED /person
All Europe tours packages visiting 2 countries 1,550 AED /person
All Europe tours packages visiting 3 countries 1,300 AED /person
All Europe tours packages visiting 4 countries 1,925 AED /person
All Europe tours packages visiting 5 countries 2,300 AED /person
All Europe tours packages visiting 7 countries 3,700 AED /person
All packages to London 1,800 AED /person
All packages to Jordan tour 500 AED /person
Far East Destinations (Bali, Singapore, Kuala Lumpur, Vietnam) 400 AED /person
Far East Destinations (Bangkok and Phuket) 400 AED /person
Disneyland Paris Packages 450 AED /person
Seychelles Packages 200 AED /person
All packages to Italy 600 AED /person
All packages to Spain 600 AED /person

No requested change can be guaranteed. If any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Holiday Factory LLC If a refund is payable by Holiday Factory LLC to the Client, the refund amount will be calculated according to the conditions as mentioned and with consideration of evidence of exceptional circumstances. Holiday Factory LLC will not pay fees charged to the Client by the Client’s bank for processing the credited amount. Once hotel reservations have been confirmed, Holiday Factory LLC reserves the right to substitute hotels listed with others of a similar category. Hotels reserve the right to close facilities due to operational reasons without prior notice.

Product Information

All product information has been published by Holiday Factory LLC in good faith and Holiday Factory LLC will use its best endeavors to operate all products. Holiday Factory LLC reserves the right to change any of the facilities and services described in its website and publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change. Holiday Factory reserves its rights to change selected hotel to same category accommodation, due to any extraordinary circumstances.

UAE Public / National Holidays

Crazy Deal Vouchers do not apply for travel periods during UAE Public/National Holidays, officially announced by UAE Government. If you wish to travel during Public Holidays, kindly contact Call Center for a supplement fee.

Inclusions and Exclusions of package price

The price of any holiday booked includes only the items specified. It does not include items of a personal nature including, but not limited to, personal insurance, transport to your outbound airport unless specified, refreshments, telephone calls, laundry, gifts, meals and beverages unless specified, optional excursions, passport and visa fees, porterage, gratuities or taxes, unless otherwise specified, which shall in each and every case be the responsibility of the client. Hotel check-in/check-out times are fixed and there are no guarantees for early/late check-in/out unless paid for by the client.

Travel Insurance

Adequate insurance is mandatory for all clients to cover at least but not limited to medical and repatriation expenses, loss of luggage, cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A client and their personal belongings are the sole responsibility of themselves. Holiday Factory LLC accepts no liability on the client's behalf where Holiday Factory LLC has provided a product of a reasonable standard. Clients are fully responsible for arranging their own travel insurance. Should the insurers dispute their liability for any reason, the client will have recourse against the insurers only.

Liability of Holiday Factory LLC

Holiday Factory acts as the Tour Operator only on behalf of the suppliers and accordingly accepts no liability whatsoever for loss, damage, injury, accident, delay or any other irregularity arising whatsoever. Holiday Factory LLC products and in particular adventure activities contain an element of risk to the personal safety of the client that other package holidays may not contain. By accepting these booking conditions clients are aware of the risks inherent in their chosen travel and clients undertake such risks at their own volition. Holiday Factory LLC accepts no liability of client's damages where Holiday Factory LLC has fulfilled its duty of care to clients by providing products of a reasonable standard. Holiday Factory LLC has no direct control over the provision of services / facilities by the relevant suppliers and hence we do not accept liability for errors or omissions by the suppliers. Holiday Factory LLC accepts no liability if there has been no fault on the part of Holiday Factory LLC or its' suppliers and the reason for the claimed damages was either the client's fault or a result of unusual circumstances beyond the control of Holiday Factory LLC by force majeure and the consequences of which could not have been avoided even with all due care. In respect of carriage by air, sea and rail and the provision of accommodation, Holiday Factory LLC’s liability in the said cases will be limited in the manner provided by the relevant international conventions. Holiday Factory LLC accepts no liability if additional costs to the client are incurred through delay, accident or disruption of the product(s) beyond the control of Holiday Factory LLC by force majeure.

Delays

Holiday Factory will not be liable for any delays prior to departure or during travel to any hotels / resorts brought about by airline technical difficulties, strikes, weather conditions or any other circumstances out of our control. Any expenses relating to these unscheduled extensions will be for the passengers own account.

Travel Documentation

It is the responsibility of the clients to be in possession of a valid passport, visa permits, all necessary travel documents, vaccinations, preventative medicines and other medical certificates that may be needed to travel. Holiday Factory LLC is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Holiday Factory LLC but without liability. It is important that you check all details provided on your travel documentation are correct upon receipt. If there are any inaccuracies, please contact the Holiday Factory LLC immediately. All passengers are will be personally responsible for ensuring they are in possession of the correct and necessary documentation prior to departure.

Passport and Visas

It is the client’s responsibility to obtain correct, current and valid passports and re-entry permits where required. Holiday Factory LLC will not be liable for any consequence of any nature arising from the customer failing to ensure he / she has complied with such requirements.

Health and Conduct

All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve Holiday Factory LLC from any obligations and liability.

Client Exclusion and Local Law

Clients agree to accept the authority and decisions of Holiday Factory LLC's and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the client may be excluded from all or part of the tour without prior notice or any liability on the part of Holiday Factory LLC. In the case of a client’s ill health Holiday Factory LLC may make such arrangements as it sees fit and recover the costs thereof from the client. Passengers agree to comply with the laws and regulations of the countries they travel. Holiday Factory LLC shall not be liable for any clients who commit illegal or unlawful acts whilst on tour.

Complaints

In the event the Client has a complaint about any of the product arrangements the client must raise the complaint immediately with a Holiday Factory LLC employee or legal representative so that Holiday Factory LLC can use its best endeavors to rectify the problem. Holiday Factory LLC cannot rectify a problem it is unaware of. Failure to complain immediately will extinguish or at least reduce Holiday Factory LLC's liability to pay compensation. Although every effort will be made to resolve a complaint to the customer’s satisfaction, it is specifically recorded that Holiday Factory LLC in no way accepts liability for any claim.

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