No requested change can be guaranteed. If any number of the party is prevented from traveling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or a tour of similar standard and cost provided that written notice is confirmed by Holiday Factory LLC If a refund is payable by Holiday Factory LLC to the Client, the refund amount will be calculated according to the conditions as mentioned and with consideration of evidence of exceptional circumstances. Holiday Factory LLC will not pay fees charged to the Client by the Client’s bank for processing the credited amount. Once hotel reservations have been confirmed, Holiday Factory LLC reserves the right to substitute hotels listed with others of a similar category. Hotels reserve the right to close facilities due to operational reasons without prior notice.

Should, in the unlikely event, the airlines discontinue a particular tour operator fare after the purchase of the Holiday Package Holiday Factory has the right to cancel the booking and refund the full paid Package price to the customer without paying any penalties to the customer.

HOLIDAY FACTORY GIFT VOUCHERS

Gift Vouchers can be used towards any holiday deals, and each voucher remains valid for 12 months from the purchase date. A gift voucher can only be utilised once to create a single booking with Holiday Factory. Gift Vouchers are non-refundable, non-redeemable for cash, and cannot be used to purchase another gift voucher.

Product Information

All product information has been published by Holiday Factory LLC in good faith and Holiday Factory LLC will use its best endeavors to operate all products. Holiday Factory LLC reserves the right to change any of the facilities and services described in its website and publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change. Holiday Factory reserves its rights to change selected hotel to the same category accommodation, due to any extraordinary circumstances.

UAE Public / National Holidays

Crazy Deal Vouchers do not apply for travel periods during UAE Public/National Holidays, officially announced by UAE Government. If you wish to travel during Public Holidays, kindly contact Call Center for a supplement fee.

Inclusions and Exclusions of package price

The price of any holiday booked includes only the items specified. It does not include items of a personal nature including, but not limited to, personal insurance, transport to your outbound airport unless specified, refreshments, telephone calls, laundry, gifts, meals and beverages unless specified, optional excursions, passport and visa fees, porterage, gratuities or taxes, unless otherwise specified, which shall in each and every case be the responsibility of the client. Hotel check-in/check-out times are fixed and there are no guarantees for early/late check-in/out unless paid for by the client.

Fuel Surcharge

If the Holiday package contains an Air transportation with the Airline who has increased the cost of the flight ticket by imposing an additional Fuel surcharge , Holiday Factory reserves the right to request the fuel surcharge amount from the customer. Customer will pay fuel surcharge amount only if the surcharge is announced after the Holiday Package have been purchased.

Travel Insurance

Keeping our customers safe and well while on holidays is our number one priority. Holiday Factory LLC provides complimentary Travel Insurance to all Customers. The insurance certificate is from Alliance Insurance Company , it meets Schengen Counties standard and covers emergency medical , repatriation expenses , basic dental expenses and lost passport expenses.

Adequate Travel insurance is mandatory for most Countries, to cover at least but not limited to emergency medical and repatriation expenses.

Holiday Factory reserves the right to change the insurance provider at any given point in time without any changes in the coverage offered.

Age limit: Travel Insurance policy is applicable for all HF clients (The insured person must be a resident of the GCC) aged less than 65 years at the date policy was issued.

Holiday Factory product does not include any adventure and high-risk activities. We strongly recommend to all customers to avoid activities that might jeopardize their health and safety. Holiday Factory does not hold any responsibility for any injuries and damages caused to customer from the time of booking for the full duration of the Product . Holiday Factory LLC accepts no liability on the client's behalf where Holiday Factory LLC has provided a product of a reasonable standard. Clients are fully responsible for arranging their own additional travel insurance. Should the insurers dispute their liability for any reason, the client will have recourse against the insurers only.

Liability of Holiday Factory LLC

Holiday Factory acts as the Tour Operator only on behalf of the suppliers and accordingly accepts no liability whatsoever for loss, damage, injury, accident, delay or any other irregularity arising whatsoever. Holiday Factory LLC products and in particular adventure activities contain an element of risk to the personal safety of the client that other package holidays may not contain. By accepting these booking conditions clients are aware of the risks inherent in their chosen travel and clients undertake such risks at their own volition. Holiday Factory LLC accepts no liability of client's damages where Holiday Factory LLC has fulfilled its duty of care to clients by providing products of a reasonable standard. Holiday Factory LLC has no direct control over the provision of services / facilities by the relevant suppliers and hence we do not accept liability for errors or omissions by the suppliers. Holiday Factory LLC accepts no liability if there has been no fault on the part of Holiday Factory LLC or its' suppliers and the reason for the claimed damages were either the client's fault or a result of unusual circumstances beyond the control of Holiday Factory LLC by force majeure and the consequences of which could not have been avoided even with all due care. In respect of carriage by air, sea and rail and the provision of accommodation, Holiday Factory LLC’s liability in the said cases will be limited in the manner provided by the relevant international conventions. Holiday Factory LLC accepts no liability if additional costs to the client are incurred through delay, accident or disruption of the product(s) beyond the control of Holiday Factory LLC by force majeure.

Delays

Holiday Factory will not be liable for any delays prior to departure or during travel to any hotels / resorts brought about by airline technical difficulties, strikes, weather conditions or any other circumstances out of our control. Any expenses relating to these unscheduled extensions will be for the passengers' own account.

Travel Documentation

It is the responsibility of the clients to be in possession of a valid passport, visa permits, all necessary travel documents, vaccinations, preventative medicines and other medical certificates that may be needed to travel. Holiday Factory LLC is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Holiday Factory LLC but without liability. It is important that you check all details provided on your travel documentation are correct upon receipt. If there are any inaccuracies, please contact the Holiday Factory LLC immediately. All passengers are personally responsible for ensuring they are in possession of the correct and necessary documentation and visas prior to departure.

Passport and Visas

It is the client’s responsibility to obtain correct, current and valid passports and re-entry permits where required. Holiday Factory LLC will not be liable for any consequence of any nature arising from the customer failing to ensure he / she has complied with such requirements.

International standard requirements applicable, following are typical travel documents required to travel: 6 months validity of passport and UAE residence visa upon travel period.

Customers are fully responsible to carry proper travel documentation (make sure that all travel documents are valid and complete and check the entry requirements for your upcoming trip before you travel).

Health and Conduct

All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment that may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve Holiday Factory LLC from any obligations and liability.

Client Exclusion and Local Law

Clients agree to accept the authority and decisions of Holiday Factory LLC's and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the client may be excluded from all or part of the tour without prior notice or any liability on the part of Holiday Factory LLC. In the case of a client’s ill health, Holiday Factory LLC may make such arrangements as it sees fit and recovers the costs thereof from the client. Passengers agree to comply with the laws and regulations of the countries they travel to. Holiday Factory LLC shall not be liable for any clients who commit illegal or unlawful acts whilst on tour.

FORCE MAJEURE & EXTRAORDINARY EVENTS

Holiday Factory reserves the right to cancel any confirmed booking in any circumstances, however, Holiday Factory will not cancel a guaranteed departure booking except in the unusual circumstances of force majeure, defined here as war, the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, pandemic, epidemic, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of Holiday Factory. Compensation is not available if Holiday Factory is forced to cancel or in any way change a tour due to force majeure where Holiday Factory is unable to provide the tour for the same cost. In the case, the World Health Organization (WHO) declares a pandemic or an international public health emergency or the UAE government declares an epidemic or a pandemic or a UAE government official advice residents to avoid traveling abroad it is agreed, that this event is beyond the control of Holiday Factory.
If after the announcement of any of the above-described events the passenger cancels an unredeemed voucher the cancellation fee will be 25% regardless of any cancellation fee under normal circumstances. The cancellation process/refund process, in this case, will be 12 months. The customer will have the option to request to extend his voucher free of charge for a period after the pandemic/official advice/health emergency and Holiday Factory will approve the request. If Holiday Factory has already issued the travel documents (Flight & Hotel are already booked) and after that, the flights have been canceled by the airline or the government for the above-mentioned reasons it is agreed that Holiday Factory can cancel the whole package and the customer will be refunded up to 60% of the unused services only after the refund confirmation of the Airlines, Hotels and other service providers. The cancellation process/refund process will be 12 months.
The customer will have the right to request with Holiday Factory instead of the refund to rebook the same (unused) services, free of charge, to a date where the customer wants to travel in the future, and the force majeure event or the pandemic/epidemic/official advice/health emergency is no longer declared. In the event that the cancellation of services in the above-described event will happen during the travel of the customer, it is agreed that Holiday Factory is not liable to refund or compensate the customer in any way as this event is considered to be out of the control of Holiday Factory. Regardless of who cancels during the above-mentioned events all refund cases will take 12 months.
All refunds which are due during or because of a Force Majeure event will be processed by Holiday Factory in 12 months to the customer only once the supplier (Airline, Hotel & others) will process the refund to Holiday Factory. If a supplier (Airlines Hotel & others) declares bankruptcy or insolvency then the amount of this service will not be refunded to the customer.

Complaints

In the event, the Client has a complaint about any of the product arrangements the client must raise the complaint immediately with a Holiday Factory LLC employee or legal representative so that Holiday Factory LLC can use its best endeavors to rectify the problem. Holiday Factory LLC cannot rectify a problem it is unaware of. Failure to complain immediately will extinguish or at least reduce Holiday Factory LLC's liability to pay compensation. Although every effort will be made to resolve a complaint to the customer’s satisfaction, it is specifically recorded that Holiday Factory LLC in no way accepts liability for any claim.