We strive to provide a complete holiday experience for our customers. A local Holiday Factory representative is a service we include on complimentary basis in every holiday package, this ensures our customers are taken care of every step of the way by Holiday Factory teams. Our representative welcome you at the airport, transfer you to your hotel and ensure you are happy. They offer the best tours in the city, and guide you on all the must-do’s; where to eat, what to avoid and any additional information you may need during your stay. Our representatives are available on call during your holiday if any challenges may arise. You can book you tours directly with our representatives when at destination, or you can purchase the tours in advance from our Customer Care support line in Dubai, UAE (04 701 4000).