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Get in Touch

Our agents are available every day from 9am to 10pm

FREQUENTLY ASKED QUESTIONS

  • What do your holiday packages include?

    Our holiday packages include Return Flights tickets, Hotel stay with breakfast, Airport transfers, Holiday Factory representative & Travel insurance * (included in packages from UAE only). All taxes and baggage allowance per person is also included.

  • What is a Holiday Factory guide / representative?

    We strive to provide our customers with a complete holiday experience and having a local Holiday Factory representative at the destination included Free of charge in the holiday package ensures just that. Our representatives receive you at the airport and along with offering you the best tours in the city, they guide you on all the must-do, where to eat, what to avoid and anything else that the customer needs information about. They are also available on call during your entire stay for any problems that may arise.

  • Which Travel insurance is offered in the package and what does it cover?

    All Holiday Factory customers receive complementary Travel insurance included in the holiday package. In partnership with largest Insurance Company in G.C.C. OMAN Insurance, our Travel Insurance provides emergency medical coverage with Emergency Medical Expense, both Accident & Sickness, with value of USD 50,000. It meets standard of Schengen visa countries, as well, so it is admissible during the time of Schengen visa processing.

    Important Information: Travel Insurance is mandatory by most of the countries including those with “visa on arrival” or “Visa free “policy. It’s usually required during check in process before departure or during Immigration procedures after arrival at destination.

    Additional information: “Holiday Protection Plan” (AED 49). If you wish to protect yourself or your family from unforeseen emergency situations including missed departure, trip cancelations caused by medical condition, lost possessions, luggage delay unexpected trip cancelation contact our Holiday Factory Call Center.

  • Do you provide VISA with the holiday package?

    Many of our holiday destinations are VISA FREE or VISA Easy. However, we don’t provide Visa with our holiday packages, unless stated in the package inclusions. Holiday Factory travel documents are admissible for Visa purposes.

  • What is price for children if I book the Crazy deals?

    For our Crazy deals, Infant fee is only AED 300. For children above the age of 2 years at the time of travel, an individual full priced voucher needs to be purchased.

  • How can I buy these unbelievable holiday packages?

    Buying our holiday packages is extremely simple! All you need is to choose your favorite Holiday deal, have a debit/Credit card and Voila! All our holiday packages are bookable online and for a step-by-step booking process, please visit here

  • Can I change the Return Flight or Extend my stay after completing my booking?

    Yes, once the booking is confirmed, amendments to the return flight and duration of stay can be made subject to availability and charges will apply. The amendments must be advised and confirmed at least 4 days before departure date.

  • Can I confirm / check availability of the travel dates before purchasing the voucher?

    With our crazy deals, you have the advantage of 6 months travel validity to choose any preferred travel date. We guarantee your travel dates and in the unlikely event of seats being sold out / flight not operational, we guarantee +/- 1 Day from preferred date. However, checking the availability before purchasing the holiday voucher is not possible.

  • Are the Public Holidays / EID holidays included in the crazy deal vouchers?

    We announce separate special holiday deals for Public holidays and EID holidays. These are not included in the crazy deal vouchers.

  • Can I refund my holiday voucher if I change my mind?

    Yes, you can refund the entire amount of the unused holiday voucher for a fee of only AED 50.

  • Can I exchange my Gift voucher for cash?

    Refund on cancellation of the entire Gift voucher will be provided back to the customer who purchased it with a cancellation charge of AED 100 per voucher.

  • Can I use my Gift voucher against multiple bookings?

    Yes, you can redeem your gift voucher against multiple bookings on the condition that all the bookings are done on the same day.

CALL CUSTOMER SERVICES

Our customer care agents serve you every day from 9am to 10pm

04 701 4000

Outside UAE +971 4 701 4000

OR SEND US MAIL

HOLIDAY FACTORY Package Tours L.L.C, ONE Tower OFFICE 2802, Sheikh Zayed Road, Business Bay, P.O.Box 35937 Dubai - UAE
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