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Our agents are available every day from 9am to 10pm

FREQUENTLY ASKED QUESTIONS

  • What do your holiday packages include?

    Our holiday packages include Return Flights tickets, Hotel stay with breakfast, Airport transfers, Holiday Factory representative & Travel insurance * (included in packages from UAE only). All taxes and baggage allowance per person is also included.

  • What is a Holiday Factory representative / tour guide?

    We strive to provide our customers with a complete holiday experience and having a local Holiday Factory representative at the destination included Free of charge in the holiday package ensures just that. Our representatives welcome you at the airport and aside from offering you the best tours in the city, they will guide you on all the must-do’s, where to eat, what to avoid and anything else that you need information about. They are also available on call during your entire stay for any problems that may arise. Our Holiday Factory representatives will provide you with all tour options available at the destination, which can be purchased either from our Customer Care support in Dubai 04 701 4000 or at the destination from them directly.

  • Are local sightseeing tours included in the package?

    The tours are not included in the package, unless mentioned in the inclusions. You can purchase the local sightseeing tours at the destination from our Holiday Factory representatives or contact our Customer Care support in Dubai 04 701 4000 to add it to your package. Our local sightseeing tours are discounted and have the best price for all our customers.

  • Which Travel insurance is offered in the package and what does it cover?

    All Holiday Factory customers receive complementary Travel insurance included in the holiday package. In partnership with largest Insurance Company in G.C.C. OMAN Insurance, our Travel Insurance provides emergency medical coverage with Emergency Medical Expense, both Accident & Sickness, with value of USD 50,000. It meets standard of Schengen visa countries, as well, so it is admissible during the time of Schengen visa processing.

    Important Information: Travel Insurance is mandatory by most of the countries including those with “visa on arrival” or “Visa free “policy. It’s usually required during check in process before departure or during Immigration procedures after arrival at destination.

  • Do you provide VISA with the holiday package?

    Many of our holiday destinations are VISA FREE or VISA Easy. However, we don’t provide Visa with our holiday packages, unless stated in the package inclusions.

    We support your visa application by providing the necessary travel documents. Holiday Factory travel documents are admissible for Visa purposes.

  • What is price for children if I book the Crazy deals?

    For our Crazy deals, Infant fee is only AED 300. For children above the age of 2 years at the time of travel, an individual full priced voucher needs to be purchased.

  • How can I buy these unbelievable holiday packages?

    Buying our holiday packages is extremely simple! All you need is to choose your favorite Holiday deal, have a debit/Credit card and Voila! All our holiday packages are bookable online and for a step-by-step booking process, please visit https://holiday-factory.com/common/how-to-book. You can also contact our Customer care support on 04 701 4000 for a dedicated agent booking assistance.

  • Can I change the Return Flight or Extend my stay after completing my booking?

    Yes, once the booking is confirmed, amendments to the return flight and duration of stay can be made. The amendments must be advised and confirmed at least 4 days before departure date and are subject to availability. For fees, please check https://www.holiday-factory.com/common/terms-conditions. Ammending the flight duration / timings / dates without the relevant hotel booking changes is available at extra fees. For fee infomration, please contact our customer care team on 04 701 4000 and a dedicated agent will assist you.

  • Can I confirm / check availability of the travel dates before purchasing the voucher?

    With our crazy deals, you have the advantage of 6 months travel validity to choose any preferred travel date. We guarantee your travel dates and in the unlikely event of seats being sold out / flight not operational, we guarantee +/- 1 Day from preferred date. However, checking the availability before purchasing the holiday voucher is not possible.

  • How can I get a package with a confirmed travel dates?

    For packages with confirmed travel dates you can use our online booking engine IGO on our website www.holiday-factory.com or contact our Customer Care support on 04 701 4000 and a dedicated agent will book the travel dates you desire.

  • Are the Public Holidays / EID holidays included in the crazy deal vouchers?

    We announce separate special holiday deals for Public holidays and EID holidays. These are not included in the crazy deal vouchers.

  • How can i book for a Public Holiday/EID holiday package?

    You can book on the website at the Public Holiday/EID Holiday section or contact our Customer Care support on 04 701 4000 and a dedicated agent will book the travel dates you desire.

  • Can I refund my holiday voucher if I change my mind?

    Yes, unused vouchers can be refunded for a fee of only AED 50/voucher, as long as the cancellation request is submitted within the validity of the voucher.

  • Can i exchange my Gift voucher for cash?

    Holiday Factory gift vouchers can be only used for redemption against holiday packages on Holiday Factory.

  • Can i refund my Gift voucher?

    Yes. Gift vouchers can be refunded for a fee of AED 100 /voucher if request is submitted within the validity of the voucher.

CALL CUSTOMER SERVICES

Our customer care agents serve you every day from 9am to 10pm

04 701 4000

Outside UAE +971 4 701 4000

OR SEND US MAIL

HOLIDAY FACTORY Package Tours L.L.C, ONE Tower OFFICE 2802, Sheikh Zayed Road, Business Bay, P.O.Box 35937 Dubai - UAE
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